General News

Stevenson Memorial Hospital launches Emergency Room wait time clock

June 1, 2023   ·   0 Comments

By Brian Lockhart

If you require a visit to Stevenson Memorial Hospital’s Emergency Room, you can now plan ahead by knowing the approximate wait time you’ll have when you arrive.

The hospital has launched a Wait Time Clock for its Emergency Department, which is available on the hospital’s website and also be displayed in the Emergency Department waiting room.

The clock displays the number of patients being treated in the Emergency Department, the number of patients currently waiting, and the estimated wait time to see a physician (initial assessment).

“This is an initiative that we are very pleased to launch and implement, as it provides families with current wait time information in our Emergency Department,” said Jody Levac, president and CEO at SMH. “Individuals and families can either obtain this information before coming to our ED, or can also view it in our waiting room when they arrive. In either case, they will be informed in advance of their wait, so expectations can be better fulfilled and managed, adding to the patient’s overall experience.”

It should be noted that the Wait Time Clock does not guarantee you will be seen or treated on time.

Wait times can change significantly and immediately without warning.

Patients are treated based on their medical condition and the severity of their situation. The Emergency Department does not work on a ‘first come, first serve’ basis, and priority is given to those with serious conditions.

The Wait Time Clock was launched on May 24.

Readers Comments (0)